Find answers to common questions about HOPX Sports
Browse products, add to cart, proceed to checkout, enter delivery address and contact details, choose payment (COD, UPI, Cards), then confirm. You'll receive a confirmation email.
Yes, before it's shipped. Contact +91-XXXXXXXXXX or orders@hopxsports.com immediately. Once shipped, you can return/exchange as per our policy.
Yes! Garh Road, Near Sports Complex, Meerut - 250002. Mon-Sat: 10 AM - 8 PM, Sun: 10 AM - 6 PM. You can see and try products before buying.
Cash on Delivery (COD), UPI (Paytm, Google Pay, PhonePe, BHIM), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, Digital Wallets (Paytm, Mobikwik).
Yes, across India. For orders below ₹999 there is a ₹50 COD handling fee. Please keep exact amount ready at delivery.
Yes. All online payments are processed through trusted gateways with 256-bit SSL encryption. We never store your card details.
FREE on orders above ₹2,999. Below that: ₹99. Same-day delivery in Meerut: ₹149 (order before 12 PM).
Meerut: Same or next day. Delhi NCR: 1-2 days. UP: 2-3 days. Metro: 3-5 days. Rest of India: 5-7 days.
Yes. You'll get a tracking number via SMS and email once shipped. Use it on our Track Order page or contact customer care.
7-day return on most products. Item must be unused, original packaging and tags intact. Contact us within 7 days. See Refund Policy for details.
Contact returns@hopxsports.com or call +91-XXXXXXXXXX. We'll give you a Return Authorization Number. Ship the product back or schedule pickup (Meerut). Refund in 5-7 days after inspection.
Yes, within 7 days for different size/colour/model. Same process as returns. Pay difference if higher value; get refund if lower.
Yes. All products are genuine, sourced from authorised distributors. We provide manufacturer warranty. Beware of counterfeits elsewhere.
Yes, manufacturer's warranty. Period varies by brand (6 months to 2 years). Warranty card included. For claims, contact us with invoice.
Yes. Special discounts for schools, clubs, organisations. Contact business@hopxsports.com or +91-XXXXXXXXXX for a quote.
Our customer support team is here to help!
